Returns & Refunds Policy

At JAVA COFFEE, we strive for full satisfaction with every roast; however, due to the perishable nature of coffee, we can only accept returns on non-food items or unopened hardware within 30 days of purchase. If your coffee arrives damaged or you received the wrong order, please contact our support team immediately for a replacement.

Return Process

• 1.
  Initiate Your Request

  Email our support team with your order number and a brief explanation of the issue or reason for return.

• 2.
  Verification & Approval

  Our team will review your request within 48 hours to ensure it meets our quality and safety guidelines for food products.

• 3.
  Pack and Ship

  Once approved, securely pack the items in their original packaging and use the provided shipping label to send them back to our roastery.

• 4.
  Receive Your Refund

  After we inspect the returned items, a refund will be processed to your original payment method within 5-7 business days.